It is always a stressfull event when you open the help-desk mails and your customers have decided that for whatever reason you hold the key to letting there brain-rot progress. I'd like to know what idiot convinced that many people that we can wave the tech-wand and fix the problems, whatever they are with out having information. One fine individual sent a mail like the following: Hi your high-speed connection isn't fast fix it. Well dickhead if you'd given me an account number tele...