and why do they have email priveledges
It is always a stressfull event when you open the help-desk mails and your customers have decided that for whatever reason you hold the key to letting there brain-rot progress.
I'd like to know what idiot convinced that many people that we can wave the tech-wand and fix the problems, whatever they are with out having information.
One fine individual sent a mail like the following:
Hi your high-speed connection isn't fast fix it.
Well dickhead if you'd given me an account number telephone number, a real email address you could have a reasonable hope that I'd look in to your issue, however since you have decide that I can magicly pull a solution out of my ass too bad.
On a more positive note, these cockroaches and release candidates from the mental wards do pay the bills.
cheers, and have a great day!